Travel and Tourism
Radical Transformation of Customer Experience in Travel and Tourism
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The COVID-19 pandemic and the emergence of the new normal have profoundly transformed the customer experience in the travel and tourism industry. Expectations have shifted significantly, especially in terms of tailored products, digital parity, and faster turnaround times.
JIBS is the go-to solution for travel brands seeking to provide their customers with a comprehensive and seamless experience. Whether it’s booking, managing, or servicing, we offer digitized and seamless connectivity across all channels.
Our digitally integrated experience caters to travelers’ preferences, driving real value for the entire travel sector.
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Travel and Tourism ➜
Travel Experience
Management
Curate and enhance every aspect of the travel journey, from booking to post-trip feedback, ensuring memorable and seamless experiences for travelers.
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Back Office
Support
Manage administrative tasks such as data entry, itinerary changes, and invoicing to streamline operations and allow front-line teams to focus on customer interaction.
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Omni-Channel
Customer Outreach
Engage customers across various platforms (phone, email, social media) to provide consistent and accessible support throughout their travel experience.
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Customer
Feedback & Insights
Collect and analyze customer feedback to identify trends and areas for improvement, enhancing service offerings and customer satisfaction.
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Service Lifecycle
Management
Oversee the entire service delivery process, ensuring smooth transitions and high satisfaction from booking through to travel completion.
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Personalized Travel
Recommendations
Use customer data to provide tailored travel suggestions and packages, increasing engagement and driving sales.
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Smart Travel Solutions
- Leverage technology to enhance booking systems, customer service, and travel management, providing travelers with easy access to flights, accommodations, and local experiences for a hassle-free journey.
- Provide seamless travel experiences with integrated solutions for accommodation, transportation, and activity bookings, ensuring your clients have access to the best destinations, services, and itineraries.
Transforming Tourism
- Transform the way people travel with innovative solutions that improve booking processes, streamline itineraries, and offer personalized experiences, ensuring seamless and memorable journeys for travelers.
- Foster sustainable tourism practices while offering unique and immersive travel experiences, helping your business stand out by delivering eco-friendly options and enriching cultural journeys.
