E-commerce Support Services
In the e-commerce sector, comprehensive support is indispensable given the myriad responsibilities related to enhancing customer experiences, transitioning shoppers into loyal clientele, competitor analysis, managing marketing budgets, and more. JIBS adeptly manages these multifaceted operations with professionalism and precision.
Effective Support on Invoice Related Query
Invoice management plays a pivotal role in influencing cash flow. At JIBS, we elevate the significance of invoices, transforming them into potent remarketing instruments. Utilizing state-of-the-art technologies, we meticulously monitor for potential discrepancies and take swift corrective measures. Furthermore, our team is adept at negotiating any contentious matters, ensuring the smooth progression of payment processes.
Streamlined Process on Handling Query with Quick TAT Resolutions
The duration of ticket resolution is intrinsically linked to customer satisfaction. One unfavourable encounter may prompt a customer to consider alternative options. At JIBS, we prioritize addressing your customers’ concerns. We streamline operations by automating routine tasks, categorizing tickets effectively, crafting efficient support workflows, and continuously evaluating our performance through detailed reports.
Excellent Vendor Management
Robust vendor relationships form the foundation of an effective e-commerce enterprise. At JIBS, we prioritize a cohesive approach to vendor management, maintaining regular communication to foster long-term sustainability and growth. Utilizing advanced communication tools and software, we meticulously monitor vendor performance, deploying the right technological solutions to facilitate their success.
Benefits of E-commerce Support Services
Cost Reductions in Staffing, Technology, and Infrastructure
Availability of State-of-the-Art Technology
Premium Omni Channel Customer Service
Enhanced Work Efficiency
Swift and Cost-effective Scalability Options
JIBS by 2025 We Aim To
- Reach break-even within the next two years.
- Secure long-term agreements with our current clientele.
- Achieve at least a 95% customer satisfaction rate to foster enduring partnerships with our clients.
- Explore new potential locations in Bengaluru and the Philippines.
- Oversee both domestic and international sectors.
